UK Contact Centre Forum


Finance organisations are subject to the FCA’s new consumer duty regulation, which means every contact centre has a responsibility to identify and support vulnerable consumers. This important task can be streamlined and enhanced by AI and data capabilities. Join our upcoming webinar to discover how your organisation can excel in meeting this new essential duty.

We will be covering: 

  • How to make sure agents give vulnerable customers a fair experience, every time.
  • The tools and technologies that can help with identifying vulnerable customers and serving them correctly based on historic data.
  • Hear how Just Group have been able to manage information capabilities as well as transform their CX for vulnerable customers.   
  • Linking CX and CRM for Consumer Duty best practice: a live demonstration of Genesys Cloud integrated with Microsoft Dynamics 365.