UK Contact Centre Forum

Date: Wed 22nd May 2024
Time: 09:30 – 12:30
Event type: In-person
Venue: Institute of Education, UCL’s Faculty of Education and Society, London

Build a Genesys Bot Workshop

Join us at customer site UCL for a morning of hands on AI bot building! Aimed at business leaders, this event will demonstrate how easy it is to get started with an AI bot inside Genesys Cloud to really help you drive an efficient customer experience.

Event highlights:

  • Hands-On Bot Building: We’ll guide you through the process of creating your own chatbot.
  • Vertical Roundtable discussions: To bring AI to life – connect with like-minded individuals interested in AI and automation.
  • No Coding Required: Don’t worry if you’re not a tech whiz – this workshop is beginner-friendly, and no coding experience is necessary.
  • AI for Everyone: Discover how AI can be a tool for everyone, not just IT professionals, and explore its creative potential.


9.30am: Tea, coffee & light breakfast

10.00am: The AI possibilities in CX – example bot scenarios for best impact and success

10.30am: Build the bot session – using a pre-planned scenario, this part of the agenda will walk you through building a bot inside Genesys Cloud with support from Kerv experts

11:30am: See your bots in action

12.00pm: UCL Keynote – hear how UCL have implemented a new CX strategy and AI bots with Genesys Cloud and Kerv

12.30pm: Lunch/drinks and networking

Guests also get free access to UCL and an optional tour of the grounds!