UKCCF Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 12th September 2024 at the VAX office in Droitwich, Birmingham, WR9 0LW. We have lined up 4 great presentations for you covering a range of operations topics that are on the agenda’s of contact centres to address and learn.

Agenda

09:00 – 09:30
Coffee & Registration

09:30am – 09:45
Trevor Butterworth, CEO/Founder UKCCF Ltd
Welcome and UKCCF update

09:45 – 10:15
Rob Dermott, Client Solutions Director, CCA Recruitment 
Recruitment & Retention – current trends and ‘helping you to get it right’

10:15am – 10:45am
Emma Mitchell, Director of Advisory & Craig Koch, Head of Insights, Huntswood
Best Practise in Complaints Handling.
Huntswood will share some best practice insights in to complaints handling and share content from there annual research document “Complaints Outlook 2022” and talk to us about the next research document they will be running in November 2024.

10:45am – 11:15am
Coffee Break & Networking

11:15am – 11:45am     
Al Stephens, Darwin Technology 
How Do You Navigate The Supplier Mindfield.

11:45am – 12:15pm
Case Study on how Vax run there contact centre covering operations and Quality

12:15pm
Meeting closes

We do hope that you can join us for this session, if you have any questions regarding this session, please contact:

Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299