UKCCF Scottish Networking Event

The UKCCF would like to invite you to join us for our next Scottish networking session on the 21st November 2024 at CCA Reruitment offices in Glasgow. We have lined up four presenters who will deliver thought leadership content on the following topics.

Agenda

9:00am – 9:30am
Coffee & Registration

9:30am – 9:45am
Trevor Butterworth, CEO/Founder, UKCCF Ltd
Welcome and UKCCF update
Find out what 2025 has in store for UKCCF. Trevor will be giving an overview of whats to come and the new intiatives to look forward to.

9:45am – 10:15am
Debbie Bicker Account Director, SVL
AI, Digital Transformation, and Self-Serve – Are you ready?
A journey through the evolution of technology, showcasing how far we’ve come, from the early days of basic digital tools to the sophisticated AI and self-service solutions we rely on today.

10:15am – 10:45am
Jeanette Hunter, Contact Centre Specialist & Noreen Rifique, Scotland Account Manager, Jabra
The Happy Agent: Improve your workforce wellbeing through technology.
Jabra will deep-dive into the challenges that agents face in this dynamic industry, from the current requirements to constantly deliver to customer expectation and to target whilst avoiding burnout, through to how the evolving AI technology can support the industry.

10:45am – 11:15am
Coffee Break & Networking

11:15am – 11:45am
Al Stephens, Founder, Darwin
Cutting Through the Noise 
An insight into how to navigate the evolving CC and AI marketplace’

11:45am – 12:15pm
Debbie Wilson, Managing Director, CCA Recruitment
Candidate Journey
How often do you health check your candidates/employees onboarding journey?
 – When does it Start’
 – When does it End’

12:15pm
Meeting closes

We hope that you can join us for this session, if you have any questions or require any further information, please contact:
Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299