UK Contact Centre Forum

Build your own AI-powered bot in Genesys Cloud, 22nd May 2024, London

  Date: Wed 22nd May 2024 Time: 09:30 – 12:30 Event type: In-person Venue: Institute of Education, UCL’s Faculty of Education and Society, London Register Here Build a Genesys Bot Workshop Join us at customer site UCL for a morning of hands on AI bot building! Aimed at business leaders, this event will demonstrate how […]

Webinar: Local Government CX Roundtable: Transforming your Digital Citizen Experience with AI, 27th June 2024

DATEThu 27th June 2024 TIME11:00 – 12:00 EVENT TYPEWebinar LOCATIONMicrosoft Teams AI and Digital channels are playing an instrumental role in enhancing citizen engagement in local government. By leveraging AI-powered chatbots and the use of self-service, local governments can provide citizens with round-the-clock access to information, as well as answer common queries and drive a […]