UK Contact Centre Forum


National Conference 2024

UKCCF National Conference 20224

2024 Conference

Join us for a dynamic and insightful day of exploration and discovery at the UK Contact Centre Forum (UK CCF) Annual Conference 2024. As the premier gathering for professionals and experts in the UK contact centre and customer experience industry, this event promises to be a pivotal day in your calendar. Whether you’re a seasoned professional or a newcomer to the field, our conference offers a rich tapestry of learning and networking opportunities.

About the Event

Date: 25th January 2024

Time: 9am-4pm

Location: Delta Hotels by Marriott Heathrow Windsor, Ditton Rd, Langley, Slough SL3 8PT. Website

Cost: Free entry to the conference for all UKCCF members. 
Non-Members –  £50 per person to attend.

speaker at lecture during contact centre annual conference

The Agenda

9:00 am – 09:30 am

Registration & Networking

09:30 am – 09:45 am

Welcome Address

09:45 am – 10:30 am

Morning Keynote 
“The Future of Contact Centres: Embracing AI and Automation”

  • Insights into the latest AI trends in customer service
  • Strategies for integrating AI into contact centre operations

Q&A Session

11:00 am – 11:45 am

Keynote Session
“Building and Retaining, High Performing Teams”
Steve Messenbird – Blue Turtle Coaching and Mentoring Services Ltd

  • Explore the challenges for hiring and retaining top talent within our industry
  • Discuss how to support talent through their journey with coaching and mentoring
  • Advise on how to produce a team of leaders that deliver the best possible
Interactive Discussion (Lasts 15 mins)

11:45 am – 12:15 pm

Coffee Break

12:15 pm – 1:00 pm

Panel Discussion 
“Recruitment and Retention in the Contact Centre of the Future”

  • Addressing challenges and solutions for hiring and retaining top talent

Moderator-led Q&A session

1:00 pm – 2:00 pm

Networking Lunch 

2:00 pm – 3:00 pm

Breakout Sessions (Choose One)

Breakout Session 1: “Data and Insights”
Panellists include: Barry Cooper, Head of Customer Service at moneycorp

  • Leveraging data to enhance customer experiences
  • Utilising customer insights for strategic decision-making

Interactive Workshop


Breakout Session 2: “The Workplace/Contact Centre of the Future”

  • Exploring the evolving workplace landscape
  • Technology trends shaping the contact centre of the future

Roundtable Discussion


Breakout Session 3: “Maximising ROI of Customer Experience Investments”
Panellists include: Lou Zonato, Director of Customer Experience at loveholidays 

  • Strategies for measuring and improving the ROI of CX initiatives
  • Real-world case studies

Q&A Session

3:00 pm – 3:30 pm

Coffee Break

3:30 pm – 4:00 pm

Closing Keynote

“Strategies for Sustainable Growth: Health and Wellbeing for Your Contact Centre and Beyond”

  • Emphasising the importance of a healthy workforce
  • Strategies for long-term success and growth


4:00 – 4:05 pm

Closing Remarks


Don’t miss this chance to be part of the UK Contact Centre Forum (UK CCF) Annual Conference 2024. Register today and secure your place at the forefront of industry innovation!

Conference Sponsorship Opportunities

We invite you to become a part of this exceptional event by exploring our sponsorship opportunities. As a sponsor, you’ll not only support the industry but also benefit from brand exposure, speaking opportunities, and exclusive perks. Our sponsorship packages are tailored to provide maximum ROI for your investment.

  • Platinum Sponsorship: Showcase your brand prominently and secure a speaking slot.
  • Gold Sponsorship: Position your brand as a key player in the industry.
  • Silver Sponsorship: Gain visibility and recognition among industry peers.
  • Bronze Sponsorship: Enjoy an entry-level sponsorship with valuable exposure.

Contact us today to discuss how your organisation can become a part of this unique opportunity.

Contact Trevor Butterworth or Neil Russell-Smith or on  07548 272050

Conference Registration Form