Accreditation Programme - UK Contact Centre Forum

UKCCF Accreditation Programme

Become an Accredited Contact Centre

Elevate Your Standards with UKCCF Accreditation

The UK Contact Centre Forum (UKCCF), powered by CGI, offers a comprehensive accreditation programme designed to enhance the performance and operational excellence of contact centres. Our framework covers three core pillars: Customer Experience, Agent Experience, and Strategic & Planning.

Why Choose UKCCF Accreditation?

Holistic Assessment: In collaboration with CGI, we will conduct a thorough on-site assessment, evaluating various aspects of your contact centre operations to ensure a seamless and efficient customer journey.

Independent Evaluation: Our impartial, expert-led evaluations provide a clear, objective analysis of your contact centre’s performance, helping you identify areas of improvement and leverage strengths.

Comprehensive Reporting: Receive a detailed, bespoke accreditation report with practical recommendations to support your continuous improvement efforts and strategic objectives.

Industry Recognition: Achieve a prestigious accreditation that reflects your commitment to excellence in customer and agent experience, validated by industry standards.

Our Accreditation Process

Initial Consultation:
- Begin with a discovery call to understand your operation and prepare for the assessment.
On-Site Assessment:
- Our team will conduct a comprehensive on-site evaluation over several days, engaging with key stakeholders and reviewing critical components of your operations.
Data Analysis:
- Analyse key performance indicators (KPIs) and benchmark against industry standards to gain insights into your operational efficiency and effectiveness.
Reporting and Accreditation:
- Receive a comprehensive report detailing your accreditation level (Gold, Silver, Bronze), valid for two years, along with actionable recommendations for improvement.

What We Assess

Customer Experience: Evaluate the ease and effectiveness of customer contact through various channels and the quality of interactions.
Agent Experience: Assess the support, engagement, and development processes for agents to ensure they are well-equipped and motivated.
Strategy & Planning: Review your operational strategy, technology stack, and Corporate, Social & Responsibility (CSR) initiatives to ensure they align with business goals and industry best practices.

Watch our Webinar

Missed o8r live webinar session introducing the UKCCF Contact Centre Accreditation Programme? Watch the full replay below.

Ready to Elevate Your Contact Centre?

Apply for UKCCF Accreditation, powered by CGI, today and join the ranks of top-performing contact centres committed to excellence in customer and agent experience.

How to Apply

Please complete the form below and one of our team will contact you.

Your Name

Job Title

Company

Telephone No

GDPR Compliance

Your privacy is important to us. By submitting this contact form, you agree that UKCCF Ltd may collect and process your personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.

What Data We Collect:
We collect personal information that you voluntarily provide through this contact form, including your name, email address, phone number, and any other details you choose to share.

Why We Collect Your Data:
We use your information solely to respond to your inquiry and provide the services you have requested. We may also use your data to improve our services and to communicate with you about updates and offers, only if you have opted in to receive such communications.

How We Protect Your Data:
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, protecting your personal data against unauthorised access, accidental loss, disclosure, or destruction.

Your Rights:
You have the right to access, rectify, or erase your personal data. You can also object to or restrict the processing of your data and have the right to data portability. To exercise these rights or if you have any questions about how we handle your personal data, please contact us at info@uk-ccf.co.uk.

Consent:
By checking the box below and submitting this form, you consent to the collection and use of your personal data as described in this statement and our Privacy Policy.

I consent to UKCCF Ltd collecting and processing my personal data in accordance with the GDPR and the Privacy Policy.

For more information on how we handle your personal data, please review our Privacy Policy.

Frequently Asked Questions

How much does it cost for an accreditation?
The cost of the accreditation is dependant on a number of factors such as the size of the operation and number of sites. Please make an enquiry and we will be happy to talk you through what your personalised accreditation journey would look like, including costs

Who conducts the accreditation?
The accreditation will be conducted by contact centre experts from CGI, who have a proven history of delivering and leading world-class contact centre operations, for some of the largest, best-known organisations across the world.

What do I get from the accreditation?
You will get an independent and objective review of your performance, benchmarked against peers along with a personalised report that provides insights on all areas assessed and areas of focus and improvement. Being an accredited contact centre provides you with an opportunity to showcase your dedication to service excellence alongside a trophy and a digital badge containing your accreditation score that is valid for 2 years for marketing purposes.