UK Contact Centre Forum

UKCCF & Mitel Roundtable Discussion Group

19th November 2025, Park Regis Hotel, Birminghamndon

 

UKCCF & Mitel would like to invite you to a special Roundtable Discussion group on the 19th November at the Park Regis Hotel in Birmingham.

Spaces are limited to ensure a quality discussion — RSVP now to secure your place.
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The roundtable discussion will explore how organisations can better measure and create value in customer and internal service interactions in the Digital Age. Moving beyond traditional CX metrics to outcome-driven strategies that balance automation and AI with the Human Experience (HX).
 
Objectives:
  • Position Mitel as a thought leader in CX strategy and measurement.
  • Strengthen relationships with key customers and prospects.
  • Facilitate peer-led discussion and networking around critical CX challenges and opportunities.
  • Showcase Mitel’s perspective on AI, automation, and HX
 
Agenda 

9:00 – Registration, tea, coffee & pastries

9:30 – Trevor Butterworth UKCCF – Welcome & Introductions

9:40 – Paul Hughes – Mitel topic based around the theme

10:10 – Customer topic

10:40 – Coffee break

11:00 – Katie Stabler Consultant topic

11:30 – Panel for all

12:00 – Lunch & networking

12:30 – Close

Venue

Park Regis Hotel
160 Broad Street
Five Ways
Birmingham
B15 1DT

If you would like any further information about this event, please contact Trevor Butterworth on 07932 669 299 or email: trevor@uk-ccf.co.uk.

Registration

To register to attend this event, please complete the information below.