UKCCF Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 9th October 2025 from 9.00am – 12.15pm.

Agenda
9.00am – 9.30am – Coffee & Registration

9.30am – 9.45am – Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Steve Edmonds – Senior Manager Sales Engineering – 8×8/Wavenet.
Next Level CX and CX Trends Powered by Human Intuition and AI Insight.

10.15am – 10.45am
Steve Woosey – Director – Inspire Customer Contact Partnership.
Why Strategic Planning is the Key to on the day Success.
Ever wondered why scheduling and real time can’t quite fix the issues, and deliver performance on the day. Steve Woosey, Co-Founder and Director at Inspire Customer Contact Partnership will share his thoughts on the importance of strategic planning, and why fixing things up stream is critical to delivering results on the day itself

10.45am – 11.15am – Coffee Break

11.15am – 12:00pm – Rishi Kumar – Presales Specialist – Worldline
Julie Cobb – Contact Centre Manager – Auto Windscreen Ltd
Chris de Souza – CGI – (Panelist Discussion Group).

• How do you capture and act on customer feedback in your contact centre? Could you share an example where customer feedback directly influenced a change in operations?

• What metrics/data/insight matter most to you when measuring customer experience in the contact centre and why?

• What changes or innovations do you see shaping the way contact centres deliver customer experience over next 12 months?

12.15pm   Meeting Closes.