UKCCF North West Networking Event, Manchester

The UKCCF would like to invite you to join us for our next networking session on the 25th September 2025 from 9.00am – 12.15pm.

Agenda
9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth – Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Jon Moore – Business Development Director – WaveNet
CX in an AI World
Jon will outline how CX and AI can work together to support customer interactions.

10.15am – 10.45am
Simon Leyland –  CEO – CloudInteract
Bentley Paton – Solution Architect – CloudInteract
NextGen Contact Centres are here: Practical Paths to Immediate Impact.
– Are agents delivering consistent service?
– Are we meeting customers needs and expectations?
– Are we able to prioritise vulnerable customers?
– Can we speed up call handling without sacrificing quality?
– How do we leverage technology and build a business case for investment?
– Can AI and automation boost performance without losing the human touch

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 
Katie Stabler – Founder and Director – CCXP
CX as a differentiator
In today’s increasingly digital landscape, delivering standout customer experiences requires more than just good intentions — it demands intentional design and insight-driven decisions. In this session, I’ll introduce The 3 S Framework — a practical, results-focused approach to ensuring every customer interaction delivers on Success, Satisfaction, and Sentiment. I’ll also explore the power of Holistic Insight, shining a light on the dangers of siloed data and how organisations can build a more connected, robust understanding of their customers to avoid misinformed operational and strategic choices. Expect practical ideas, thought-provoking insight, and actionable takeaways.

11.45am – 12.15pm 
Rob Dermott – Client Solutions Director – CCA Recruitment Group.
The candidate journey from application to a successful probation period.
Rob will outline some strategies that his current clients are using to improve the onboarding process.

12.15pm   Meeting Closes.