Newstel Worldwide: Your Premier eCommerce BPO Partner
Newstel Worldwide is a trusted partner across various industries, helping clients achieve success and business growth through exceptional customer service and back office operations. Specialising in global customer support, Newstel serves online retailers in multiple eCommerce sectors, including retail, marketplaces, and financial services, with notable clients such as Chilly’s, Bloom & Wild, OnBuy, URBN, and DICE. Read more about our clients with case studies here!
Our Expertise
Newstel Worldwide provides top-tier, affordable, high quality Business Process Outsourcing (BPO) services tailored for the eCommerce industry. Newstel aims to redefine the business operations industry by supporting clients’ growth and fostering the best team, leveraging innovative technology and maintaining an ethical commitment to personal welfare, professional growth, and the environment.
Our training and QA processes produce best-in-class Average Handling Times (AHTs). Our rigorous training and QA means our agents carry more autonomy to deliver your customer service.
- 24/7 Customer Service: Multinational teams are available around the clock to handle customer inquiries, complaints, and feedback through phone, email, live chat, and social media.
- Rapid scaling: As eCommerce experts, Newstel understands the peaks and troughs of online retailing and are experienced at rapidly scaling up and down according to client sales volumes.
- Multilingual Support: Offering services in various languages to cater to a global customer base.
- Technical Support: Highly skilled team ready to assist with Contact Centre Software configuration and setup.
Newstel’s versatile teams offer efficient, flexible, and cost-effective back office support in multiple business areas, including finance, marketing, data management, order processing, and dispute management.
Operating from the UK, Türkiye, Germany, and the Philippines, Newstel can support multiple time zones and efficiently source multilingual agents. The team’s diversity enhances customer satisfaction through effective communication and varied cultural perspectives, fostering strong connections and innovative problem-solving.
Ethical Commitment
Newstel is dedicated to ethical employment, quality service, and enhancing clients’ brands through superb customer service and technology innovation. We are committed to providing exceptional value and helping you achieve your business objectives.
Newstel’s Core Values
- Team Shaped: We invest in our people, driving commitment, excellence, and loyalty. A motivated and skilled team is essential to delivering exceptional services to our clients.
- Customer Focused: We partner with you and invest our energy in supporting your growth. Your success is our success.
- Adaptive & Agile: We excel at integrating with your business at the level you need, ensuring we meet your unique requirements and adapt to changes in your business environment.
Partner with Newstel Worldwide
Choose Newstel Worldwide as your eCommerce BPO partner and experience the difference our expertise, dedication, and innovative approach can make for your business. We are committed to helping you achieve your business objectives and providing exceptional value at every step of our partnership. Contact us today to learn more about how we can support your eCommerce business and drive your success.
Newstel’s Introducer programme
Simply sign up as an introducer on our website.
Introduce us to new clients, just a call or an email to introduce us.
We’ll do the hard work! We’ll provide quotes and advice and if we sign contracts then you’ll start to earn commission right from the 1st invoice!
We pay 5% commission (Exc. VAT / Taxes) at the end of each month and will continue to pay you for the duration of the contract with your introduction and Newstel.