UK Contact Centre Forum - Suppliers Whistl

WHISTL

Whistl provides tailored solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service support to Whistl, could be the solution to your challenges.

Benefits of Whistl Contact Centre Support

Reporting: we provide bespoke reporting for our clients, detailing the type of contacts received down to individual contact drivers.

First Contact Resolution: reduce the number of customer contacts you receive by focusing on first contact resolution.

Scalable: we can scale your team up or down to suit your needs.

Agent Tenure: with an average tenure of 9 years in our multi-client team, our agents are passionate about customer service.

Multi-Channel Support: whether you need to outsource all contact routes or just your calls, Whistl can create a seamless customer view and experience with our omni-channel solutions.

Whistl provides contact centres you can count on

With a customer first culture, we provide outstanding customer experiences and create value for your business by minimising missed contacts and maximising conversations.

With multiple UK locations, we offer customer service teams that integrate seamlessly with the systems you already use in addition to our flexible Bureau environment to help you manage peak periods, overflow calls and you’re out of hour’s needs. Operating 7 days a week and responding to over 1.8 million customer contacts per year.

Company Name: Whistl

Website URL: www.whistl.co.uk/contact-centre

Email Address: newsales@whistl.co.uk

LinkedIn URL: https://www.linkedin.com/company/whistl

Address: Meridian House, Fieldhouse Lane, Marlow, Buckinghamshire SL7 1TB

Case Studies

TOCA Social
https://www.whistl.co.uk/case-studies/whistl-help-toca-social-build-smooth-guest-contact-experience
Popsa
https://www.whistl.co.uk/case-studies/handling-popsas-inbound-customer-emails-multiple-languages
Maria Mallaband
https://www.whistl.co.uk/case-studies/providing-flexible-service-maria-mallaband-care-group
Noble Collection
https://www.whistl.co.uk/case-studies/fulfilment-contact-centre-services-noble-collection
Micro Scooter
https://www.whistl.co.uk/case-studies/giving-micro-scooter-ability-scale-their-customer-service-capacity

White papers/research:

eCommerce Returns
https://www.whistl.co.uk/research/ecommerce-returns
Rise of Subscription Boxes
https://www.whistl.co.uk/research/rise-subscription-boxes
The Importance of Contact Centres
https://www.whistl.co.uk/research/understand-importance-contact-centres
What do customers want from a Contact Centre?
https://www.whistl.co.uk/research/contact-centre-guidele