PSD Customer Contact: An Overview

Established in 1992 PSD’s Customer Contact practice specialises in recruiting mid to senior management and director level roles across the UK and Internationally. Our national centre of excellence is based in Manchester but has supported recruitment across all UK regions, Ireland and Europe and is well respected in the industry. We operate through all functions within Customer Contact and provide expertise in the following areas including:

  • Business Development
  • Call Centre
  • Client Services
  • Contact Centre
  • Collections
  • Continuous Improvement
  • Customer Experience
  • Customer Service
  • General Management
  • Interim & Contracting
  • Multichannel / Digital
  • Project Management
  • Programme Management
  • Resource Planning / MI
  • Training / Coaching

We have specialist teams dedicated to the following sectors:

  • Board Practice
  • Banking & Financial Services
  • Business & Professional Services
  • Hospitality, Leisure & Travel
  • Industry
  • Property & Construction
  • Retail & Consumer
  • Technology, Media & Sport

As part of the PSD Group we are part of a leading international board management and executive recruitment consultancy operating across the UK, Europe and Asia Pacific Region.

The PSD Group was founded in 1991 through the acquisition and integration of a number of specialist recruitment consultancies. Operating in specific markets for over 40 years with in excess of 300 employees in seven offices across Europe and Asia. The strength of our business lies in the dedicated approach and expert knowledge across specialist sectors and functional disciplines. Each division of PSD is well-established as a market leader of recruitment services at the mid to senior level.

Recruitment Services
All consultants are subject matter experts in their chosen fields and are fully trained in candidate management, executive search, advertised selection, file search and contracting. This ensures that they are in the strongest position to recommend solutions that are appropriate to the individual needs of candidates and clients. This highly specialist approach enables PSD consultants to understand needs, identify appropriate roles and suggest the best talent quickly, whether for single appointments or large-scale assignments. In the past five years PSD has successfully completed assignments in 75 different countries.

Our People
Standing out in the recruitment market is never easy; most consultancies offer similar services. However, at PSD we have a key point of difference – the quality of our people. All PSD consultants have the skills and knowledge to provide candidates and clients with an exceptional level of service. PSD Customer Contact is led by Rob Dermott, Associate Director who has over 20 years’ experience of recruiting into the marketplace, 16 of those with PSD.

Our Purpose
The principle objective is to be recognised as the leading specialists within PSD’s chosen markets, with an outstanding reputation for the quality and effectiveness of services. The priority is building strong partnerships with our clients and candidates. PSD is committed to improving performance and consistently strives as a business to do this. The culture is based upon core values, which promote effective teamwork, open communication and a sense of pride in all aspects of our business.

Commitment to Quality
PSD became ISO accredited in 1995 and continues to maintain this valued accolade. It provides all our customers with assurances of a consistency of service that is audited on a regular basis. PSD has recently been awarded Gold Status by Investors in People. This was achieved through extensive training and development of all employees. In summary, PSD is recognised for its high standard of services and the strong calibre of consultant operating in the business.

Rob Dermott | Associate Director

0161 234 0354