Customer Touch Point
Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project.
By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce the cost of contact.
Our solutions include:
- Contact Centre as a Service (CCaaS)
- Customer feedback software
- Customer journey mapping
- Telephony & IVR
- Live chat
- Social media monitoring
- Dynamic FAQs
- Real-time and post-call text analytics