UK Contact Centre Forum

sponsored by:

An idea from Marianne Withers from Atombit has been brought to life with Elaine Lee from ReynoldsBusbyLee and will see three sessions looking in-depth at AI and its impact on our industry. UKCCF are very proud to be sponsoring this trilogy. 

Part 1: 6th February 2025

12:30 – 1:30pm

Part 2: 6th March 2025

12:30 – 1:30pm

Part 3: 10th April 2025

12:30 – 1:45pm

Join us to hear CX and EX industry experts discuss whether the introduction of AI into contact centres will deliver on the promise of making contact centre agents lives easier.

The panel will debate:

Is AI friend of foe – will AI make contact centre teams work easier by removing all of the simple or mundane tasks and allowing agents time to work on more interesting complex work? Or will the removal of the mundane and simple tasks remove the mental breaks for agents leaving them stressed and heading for burnout?

Is AI a job killer or Ultimate Solution – will AI replace contact centre agents by removing workload currently completed by humans or is it the ultimate solution that will enable agents to work better or smarter and with higher quality support?

You only have to register once to get access to all three sessions from this trilogy. If you can’t make any of the live sessions, you can still register using the button above and you will be automatically sent the recording. 

Register your place today!

You only have to register once to get access to all three sessions from this trilogy.

Register Now!

Meet our panel for Part 1:

Trilogy Chair:
Elaine Lee
ReynoldsBusbyLee

Trilogy Lead Panelist:
Marianne Withers
Atombit

Panelist:
Nathan Dring
Nathan Dring Associates 

Panelist:
Nerys Corfield
Injection Consulting

Panelist:
Simon Norie
Custerian

Panelists for parts 2 & 3 have been secured and will be announced shortly. 

We look forward to seeing you there!