White Paper: Enhancing your Employee Engagement strategy in the Contact Centre
This paper provides some quick tips for contact centre managers on developing a multi-layered approach to internal communication with their teams and demonstrates how technology can help achieve this.
Companies spend over $720 million each year on employee engagement, and that’s projected to rise to over $1.5 billion. So why is employee engagement at a record low?
Today’s fast-paced society demands ever more immediate and flexible responses from their services, across a multitude of channels. To meet these needs it is essential to equip employees with the right information and resources to do their job well, whatever their preferred device – wherever they are. Communication needs to be relevant, consistent and engaging but, most of all, accessible.
You can download the full white paper here: http://www.sjssolutions.com/blog/