UKCCF 2018 National Awards Winners

2018 awards logo

WINNERS

WUKCCFAWARDS-425

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Agent of the Year
(Private Sector, South)

Sean Lelliott
LV=
Highly Commended:
Jane Johnson
FirstCare

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Agent of the Year
(Private Sector, North)

Luke McNulty
Ikano Bank
HIGHLY COMMENDED:
Ismail Mohammed
Virgin Money

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Agent of the Year
(Public Sector)

Martin Hollis
Bromford
Highly Commended:
Victoria Trumper, Telford & Wrekin Council
Jan Parry, Telford & Wrekin Council

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Team Leader of the Year

Simon Braddick
Cadent Gas
Highly Commended:
William Landymore
Pearson

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Manager of the Year

Anthony Pompa
Arvato
Highly Commended:
Jennifer Curtis, FirsrCare

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Head of Contact Centre/ Director of the year

Giles Owen
Bristan Group
Highly Commended:
Tracie Heiser, Thurrock Council
David Sands, Pearson

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Industry Newcomer
of the Year

Bethany Cooper
InTouch Games
Highly Commended:
Ryan Davidson, Virgin Money
Daisy Beck, Bromford

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Support Person of the Year

James Matthews
Pearson
Highly Commended:
Gemma Lohbeng, Nominet

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Support Team of the Year

Nominet
Highly Commended:
Virgin Money
Arvato
NewDay

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Complaints Management Team of the Year

Nissan Motors
Highly Commended:
Celebrity Cruises
Cadent Gas

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Recruitment Team of the Year

AO.com
Highly Commended:
Reassure & Tate Recruitment

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Social Customer Service Team of the Year

TalkTalk
Highly Commended:
AXA Insurance for Swiftcover

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Digital Customer Service Team
of the Year

The Chat Shop
Highly Commended:
Irwin Mitchell

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Home Agent Operation
of the Year

The Chat Shop
Highly Commended:
Arise Virtual Solutions

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Best use of Technology

Gala Tent
Highly Commended:
Hillarys Blinds

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Outsourcing Partnership of the Year

Sitel & Waitrose
Highly Commended:
TTEC & Fontem

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Employee Engagement Strategy of the Year

Bristan Group
Highly Commended:
CCA International

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Improvement Strategy of the Year

Pearson
Highly Commended:
Cadent Gas
Hillarys Blinds

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Public Sector Contact Centre
of the Year

Bromford
Highly Commended:
Thurrock Council
Network Homes

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Contact Centre of the Year
(Under 100 seats)

Nissan Motors
Highly Commended:
Arvato

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Contact Centre of the Year
(Over 100 seats)

Amigo Loans
Highly Commended:
The Caravan & Motorhome Club
Copies of these pictures are chargeable and can be obtained via email request to: chantelle@uk-ccf.co.uk