Competition Overview

The UK Contact Centre Forum (UKCCF) believe that the UK & Irish contact centre & customer service advisors are the unsung heroes of your organisation & within the customer service industry as a whole. They are on the frontline of any business, dealing with a never-ending, wide range of enquiries, but their role can sometimes be under appreciated.

We want to show how much the sector values these employees, the UKCCF in partnership with “Contact Centre Monthly” is proud to announce that we are launching a competition to find our very own “Advisor of the Month” within all UK & Irish contact centres. The competition commences on 1st January 2019 in order to showcase the exceptional talent in our industry. Every month we will be presenting three winners with vouchers & a certificate & their photo in Contact Centre Monthly to recognise their achievements & say thank you for their contribution to the professional reputation the sector strives for.

How to enter

To enter, the advisor must be nominated by their Contact Centre Supervisor/Team Leader, Manager or Director via an entry form, which can be found HERE

The nominator must complete the entry form, explaining why the advisor deserves to be awarded the UKCCF Advisor of the Month for the month they are entering within. The entry will require the nominator to briefly explain what the advisor did that was exceptional – and this could be over-achieving their KPI’s for the month, handling a difficult call in a really helpful, supportive way or giving up their own time to do something worthwhile, for example.

Six entries will be shortlisted each month and all shortlisted nominees will then be asked to present to our judges on a 10 minutes video call, explaining their nomination in more detail. The judges will then award a first, second and third place winner. Winners will be announced at the end of each month.

What you can win

As we want to reward the hard work and effort UK&I advisors show every day in their roles, we will be awarding a 1st, 2nd and 3rd place every month.

  • 1st place prize: £150 Amazon gift voucher and a sponsor donated prize
  • 2nd place prize: £100 Amazon gift voucher and a sponsor donated prize
  • 3rd place prize: £50 Amazon gift voucher and a sponsor donated prize

All winners will receive a certificate and will be announced in Contact Centre Monthly.

For full Terms and Conditions please click HERE