Platinum Event Sponsor

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Silver Lining is a professional service provider offering the best in business IT, telecommunications, data and mobile solutions. Our unified communications services can offer you improved efficiency, reduced running costs and the flexibility to easily upgrade as your business grows. Our combined knowledge, innovation and expertise have led to contracts with household names.

We work alongside you to provide a solution which truly meets and exceeds your needs. Whether it’s business broadband, telephone systems, IT infrastructure, business mobiles, or just a memorable phone number – we are here to help. There’s no off-the-shelf solutions here -­ we think outside the box!

http://www.silver-lining.com/


Gold Conference Sponsors

BusinessSystems



About Business Systems (UK) Ltd (www.businesssystemsuk.co.uk)

Business Systems is the UK’s largest and most established independent provider of call recording and workforce optimisation solutions for the Contact Centre, Financial and Public Sector industries. Solutions range from basic call recording through to quality monitoring, speech analytics, robotic process automation and workforce management tools. Representing a number of leading manufacturers the company offers unbiased and best fit solutions on all technologies, all of which can be accompanied by project management, implementation, consultancy, training and maintenance services. Each implementation addresses each stage of the technology “life cycle” to ensure that customers enjoy high return on investment and low cost of ownership.

T. 0800 458 2988
E. contact@businessystemsuk.com
Twitter: @BSLHQ



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I-Net Communications Group PLC has been established since 2007 and has been delivering best of breed value added solutions to Call Centres, Corporates and government organisations since day one. We specialise in delivering and supporting best of breed solutions that are designed to grow and scale with our client’s needs.


Our ethos is to be flexible and to tailor solutions to suit our customers. In partnership with Vocalcom we offer a compelling proposition that empowers you to create meaningful real-time connections with your customers using, Voice, SMS, Email, Online Web Chat.

www.inetplc.com



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IP Integration has been providing bespoke technology solutions to contact centres for nearly 20 years.

Our team of experts has both run and worked in call centres – they’ve been in your shoes – so carry with them the expertise and knowledge they need to advise you on how best to meet your business goals. In fact, over 75% of our entire workforce is involved directly in contact centre technology, engineering, application development, systems, network and IT systems support.

We have worked with some of the country’s leading brands and developed the market’s most comprehensive suite of Contact Centre applications to enable you to provide your customers with the best possible experience. We offer solutions from leading vendors like Avaya and Verint, enhanced by the bespoke applications we have developed in-house to ensure your contact centre is optimised, complies with the latest regulations, gives you true insight into all aspects of your operation, and can adopt appropriate self-service applications.

But it’s not just about the technology – it’s about how we work closely with you to deploy it. Our clients span every conceivable market, but the common denominator is that they all want to provide differentiation to their end customers through fantastic service.
Our range of solutions includes:

  • Contact Centre systems – on-premise or cloud/hosted
  • Contact Centre systems support
  • Workforce Optimisation
  • Bespoke Applications – Speech, PCI Compliance & Voice of the Customer
  • Contact Centre Consulting – Technical & Operational
  • Network Services
  • IT Services

Find out more www.ipintegration.com

Ipi.info@ipintegration.com

0844 871 2172



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Jabra Contact Centre Value Proposition

Unlock the Power of Conversation with Jabra.

Conversation is powerful. It can change a business, increase profits and create advocates for your brand.

Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.

When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.

Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.

www.jabra.co.uk



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NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor’s award-winning cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia’s 600+ customers include PhotoBox, MobileIron, Lumesse, JustGiving and Canadian Cancer Society. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.



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Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

For more information, go to www.plantronics.com



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In times of constant clutter, RMG offers clarity.

At RMG, our mission is to extend ourselves beyond digital signage industry limitations in order to empower data and content across systems, platforms and technologies. Our solutions are built to capture people’s attention, inspire action, and engage through stunning visuals, relevant content and real-time data, turned into insights, and displayed to the right audience at the right time. By combining best-in-class software, hardware, business applications and services with our knowledge and 35 years of expertise, our solutions enable professionals throughout the organisation to make informed valuable decisions and to inspire actions.

We rise above the status quo to think beyond, create beyond and deliver beyond the screen.

www.rmgnetworks.com



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Since 1987, Search has provided its clients with exceptional recruitment solutions, which have not only brought an increase in service delivery and candidate relationships but also the realisation of significant cost reductions and true value for money.   Search provides a tailored, specialist and consultative recruitment service allowing us to deliver many different recruitment and back office requirements from across our network of 13 locations and over 30 specialisms within 6 core vertical markets. We offer bespoke solutions ranging from traditional recruitment services through to a complete outsource model. With over 600 employees, we have a wide range of expertise throughout the organisation.

www.search.co.uk



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For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.

www.vocalcom.com



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VoiceSage delivers proactive customer service solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers for its solutions include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.

Our customers rely on VoiceSage solutions to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes using SMS and Interactive Voice Messaging.

VoiceSage’s cloud-delivered messaging platform sends 2 million-plus interactions a day and is used by businesses that touch more than 75% of the UK population: over 44 million individual phones in the UK have received a VoiceSage communication.


MYCC Conference badge Sponsors

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Jabra Contact Centre Value Proposition

Unlock the Power of Conversation with Jabra.

Conversation is powerful. It can change a business, increase profits and create advocates for your brand.

Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.

When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.

Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.

www.jabra.co.uk