Sponsors

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Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

info@plantronics.com

0800 410014

Sabio delivers customer engagement solutions that seamlessly combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders such as Avaya, Nuance and Verint, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The company works with major brands worldwide, including DHL, BGL, The AA, Liverpool Victoria, Homeserve, Saga, Sainsbury’s Argos, SSE, Think Money, Office Depot, Unibet, Leeds City Council and Yorkshire Building Society. Follow us on Twitter at @sabiosense

info@sabio.co.uk

020 7633 3900

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Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries — including over 80 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions. Verint Customer Analytics, Engagement Management and Workforce Optimisation solutions help organisations know, empower, and connect with customers and employees. Discover how our solutions can help your organisation to increase customer loyalty and engagement, enhance revenue, and better manage operational costs and risks.

marketing.emea@verint.com

01932 839500

OysterCCConsultants is an independent consultancy with many years of practical experience in the Computing, Telecommunications, Outsourcing, and Contact Centre marketplace. We offer a full line of services including Contact Centre Consultancy, Telecommunications, Sales, Support, Performance Optimisation, Outsourcing Analysis, Contact Centre Management, Advisor Training, Interim Management, and complete solutions including equipment and Hosted Contact Centre solutions. OysterCCC helps companies improve and maximise the performance of their people and technologies, by providing a no nonsense, hands-on approach wherever your company requires it.

Info@OysterCCC.com

+44 (0) 755 49 01010

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BusSysLogoCMYK

At Business Systems we have been specialising in workforce optimisation and customer insight technologies for thirty years. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer problems. Our solutions range from capturing and analysing customer interactions and feedback, through to quality monitoring, workforce management, and process automation. We represent some of the most recognised global innovators in the industry and we add value to every project by ensuring streamlined integration and deployment so that our customers can enjoy fast return on their technology investment.

contact@businesssystemsuk.com

0800 458 2988

Aeriandi has spent over 14 years investing in cloud-based design and architecture and is proud to work with some of the biggest names in banking, telecommunications, utilities, retail and travel.  Our PCI-DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over 1 billion pounds in payments in a year. It’s fast to implement, user-friendly, secure, and 100% flexible, scaling up or down to match your business. Our solutions cover:

• Call Recording: Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings

• PCI Phone Payments: Operating at telco level, our fully hosted solution stops all payment card data from entering your environment, protecting your business, your customers and your brand

• Call Archive: Our Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from your contact centre infrastructure, so that you can more readily comply with the PCI DSS

• Phone Fraud Detection: Protect your business against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses

• Speech Analytics: Analyse customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met

info@aeriandi.com

0845 108 0308

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Ultracomms is a leading provider of inbound, outbound and blended PCI DSS level 1 certified cloud contact centre services and payment handling solutions. With over a decade of experience, our innovative customer-led solutions enable clients to drive contact centre performance by improving customer experience, increasing productivity, reducing costs, and simplifying compliance processes.

• Omni-channel customer interaction management
• Integrating advanced speech analytics
• PCI DSS level 1 certified cloud platform
• Simple integration with any infrastructure, software or CRM system
• Reliable, resilient, secure and scalable
• Proactive monitoring, reporting and support
• In-house R&D delivering customer-led features and solutions

sales@ultracomms.com

0207 965 0207

Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.

 www.confirmit.com

info@confirmit.com

+44 (0) 20 3053 9333

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Confirmit logo

Eptica is a leading European tech company specializing in intelligent platforms for digital customer experience. Eptica provides conversational and collaborative solutions powered by AI. Founded 16 years ago by Olivier Njamfa, Eptica supports brands to make digital CX the key link in the value chain, ensuring their customer service delivers value to consumers and across their business.

Globally, more than 450 organizations across all industries rely on our solutions on all digital channels, including self service & knowledge base, email, chat and social media. We enable millions of individuals to engage in meaningful conversations with brands improving daily lives for everyone.

 www.eptica.com

info@eptica.com

+44 (0) 118 949 7072