Sponsors

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Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

info@plantronics.com

0800 410014

Sabio is one of the UK’s leading workforce optimisation solutions specialists, and has been a Verint Premier Partner since 2000. Sabio offers a full range of business consulting, systems integration and managed services to support its Verint technology deployments, and offers in-depth WFO capabilities from WFM,Recording and Quality Monitoring through to the latest Speech Analytics solutions. With its in-house WFO expertise and services capabilities, Sabio continues to offer an added value Verint proposition to an extensive customer list including major organisations such as Brewin Dolphin, DAS, Greater Manchester Police, Home Retail Group, Lebara, Leeds City Council, Office Depot, P&O Cruises and Cunard, Southwark Council and Yorkshire Building Society. Sabio is certified to deliver the latest Verint Enterprise Workforce Optimisation suite, consultancy and training via its dedicated Workforce Optimisation centre of excellence. With Sabio OnDemand powered by Verint, the company also provides a comprehensive WFO offering via its secure and reliable hosted solution that can be integrated directly to the customer’s legacy contact routing platform.

info@sabio.co.uk

0344 412 3000

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Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise and security intelligence. Our workforce optimisation and voice of the customer solutions help organisations enhance the customer service experience, increase customer loyalty, enhance products and services, reduce operating costs, and drive revenue.

Impact 360 for Back-office Operations™ helps automate and simplify many tasks in the back office while providing unprecedented visibility into – and data about – operations processes, staffing, and tasks. This insight can help you optimize your resources to improve throughput, streamline operations, achieve service level agreements (SLAs), and deliver an enhanced customer experience.

marketing.emea@verint.com

01932 839500

OysterCCConsultants is an independent consultancy with many years of practical experience in the Computing, Telecommunications, Outsourcing, and Contact Centre marketplace. We offer a full line of services including Contact Centre Consultancy, Telecommunications, Sales, Support, Performance Optimisation, Outsourcing Analysis, Contact Centre Management, Advisor Training, Interim Management, and complete solutions including equipment and Hosted Contact Centre solutions. OysterCCC helps companies improve and maximise the performance of their people and technologies, by providing a no nonsense, hands-on approach wherever your company requires it.

Info@OysterCCC.com

+44 (0) 755 49 01010

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At Business Systems we have been specialising in workforce optimisation and customer insight technologies for thirty years. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer problems. Our solutions range from capturing and analysing customer interactions and feedback, through to quality monitoring, workforce management, and process automation. We represent some of the most recognised global innovators in the industry and we add value to every project by ensuring streamlined integration and deployment so that our customers can enjoy fast return on their technology investment.

contact@businesssystemsuk.com

0800 458 2988

Aeriandi has spent over 14 years investing in cloud-based design and architecture and is proud to work with some of the biggest names in banking, telecommunications, utilities, retail and travel.  Our PCI-DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over 1 billion pounds in payments in a year. It’s fast to implement, user-friendly, secure, and 100% flexible, scaling up or down to match your business. Our solutions cover:

• Call Recording: Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings
• PCI Phone Payments: Operating at telco level, our fully hosted solution stops all payment card data from entering your environment, protecting your business, your customers and your brand
• Call Archive: Our Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from your contact centre infrastructure, so that you can more readily comply with the PCI DSS
• Phone Fraud Detection: Protect your business against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses
• Speech Analytics: Analyse customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met

info@aeriandi.com

0845 108 0308

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