MYCC Conference Partners

Gold Conference Sponsors

BusinessSystems



About Business Systems (UK) Ltd (www.businesssystemsuk.co.uk)

Business Systems is the UK’s largest and most established independent provider of call recording and workforce optimisation solutions for the Contact Centre, Financial and Public Sector industries. Solutions range from basic call recording through to quality monitoring, speech analytics, robotic process automation and workforce management tools. Representing a number of leading manufacturers the company offers unbiased and best fit solutions on all technologies, all of which can be accompanied by project management, implementation, consultancy, training and maintenance services. Each implementation addresses each stage of the technology “life cycle” to ensure that customers enjoy high return on investment and low cost of ownership.

T. 0800 458 2988
E. contact@businessystemsuk.com
Twitter: @BSLHQ



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Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

For more information, go to www.plantronics.com


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Ultracomms is a leading provider of inbound, outbound and blended PCI DSS level 1 certified cloud contact centre services and payment handling solutions. With over a decade of experience, our innovative customer-led solutions enable clients to drive contact centre performance by improving customer experience, increasing productivity, reducing costs, and simplifying compliance processes.

  • Omni-channel customer interaction management
  • Integrating advanced speech analytics
  • PCI DSS level 1 certified cloud platform
  • Simple integration with any infrastructure, software or CRM system
  • Reliable, resilient, secure and scalable
  • Proactive monitoring, reporting and support
  • In-house R&D delivering customer-led features and solutions

www.ultracomms.com




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For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.

www.vocalcom.com



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Founded in 2003 and with offices in the UK and Ireland, VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.

These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes in immediate and cost-effective ways, lowering costs and improving their customer experiences.

Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage



MYCC Conference Badge Sponsor

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For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.

www.vocalcom.com



MYCC Conference and Awards Table Wine and Entertainment Sponsor

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Jabra Contact Centre Value Proposition

Unlock the Power of Conversation with Jabra.

Conversation is powerful. It can change a business, increase profits and create advocates for your brand.

Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.

When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.

Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.

www.jabra.co.uk