MYCC Awards 2016 Winners

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AGENT OF THE YEAR

Laura Bellamy | Schneider Electric

Agent of the Year

HIGHLY COMMENDED ACCOLADE

Pauline Williams | Irwin Mitchell

TEAM LEADER OF THE YEAR

Zoe Westwood | IHG

TeamLeaderCut

HIGHLY COMMENDED ACCOLADE

Jon Coomer | Sainsbury’s Argos

MANAGER OF THE YEAR

Matt Gray | ResQ

Manager of the year

HIGHLY COMMENDED ACCOLADE

Simon Davies | Schneider Electric

DIRECTOR OF THE YEAR

Anthony Wedlake | AdminRe

Director of the Year

HIGHLY COMMENDED ACCOLADE

Ian Gibson | Ingeus

Jane Haines | IHG

INDUSTRY NEWCOMER OF THE YEAR

Charlotte Gregory | Schneider Electric

Industry Newcomer

HIGHLY COMMENDED ACCOLADE

Karla Linkins | AdminRe

Leanne Bagley | IHG

SUPPORT PERSON OF THE YEAR

Claire Huckvale | Holland & Barrett

Support Person

HIGHLY COMMENDED ACCOLADE

Vicky Ashman | IHG

SUPPORT TEAM OF THE YEAR

Sainsbury’s Argos | Customer Support Team

Support team 580x190

HIGHLY COMMENDED ACCOLADE

Lowell Group

Sainsbury’s Argos | Hazard Notification Team

CUSTOMER EXPERIENCE TEAM OF THE YEAR

Lowell Group

CustExperience580

HIGHLY COMMENDED ACCOLADE

Jury’s Inn

COMPLAINTS MANAGEMENT TEAM OF THE YEAR

IHG

Complaints580

HIGHLY COMMENDED ACCOLADE

AdminRe

DIGITAL CUSTOMER SERVICE TEAM OF THE YEAR

National Express | SocialSignIn

Digital580

HIGHLY COMMENDED ACCOLADE

RAC

BEST USE OF TECHNOLOGY

Sainsbury’s Argos

BestuseTech

HIGHLY COMMENDED ACCOLADE

Autonet Insurance

VAX

EMPLOYEE ENGAGEMENT STRATEGY OF THE YEAR

Ikano Bank

EmployeeEngament

HIGHLY COMMENDED ACCOLADE

Secure Trust Bank

Carillion FM

IMPROVEMENT STRATEGY OF THE YEAR

West Bromwich Building Society

Improvement

HIGHLY COMMENDED ACCOLADE

Equiniti

HOME AGENT OPERATION OF THE YEAR

The AA

HomeAgent

OUTSOURCING PARTNERSHIP OF THE YEAR

Sigma Financial Group | First Utility

Outsourcing

HIGHLY COMMENDED ACCOLADE

Ant Marketing | Worldpay

JUDGES' SPECIAL RECOGNITION AWARD

‘Best Presentation’

Melissa Flatley | Sainsbury’s Argos

MelissaFlatley

JUDGES' SPECIAL RECOGNITION AWARD

‘Outstanding Contribution to Team Culture’

Sarah McGregor | KnowHow

SarahMc

SMALL CONTACT CENTRE OF THE YEAR

LV= Brittania Rescue

SmallCCLV

HIGHLY COMMENDED ACCOLADE

Ingeus

PayZone

Romec

LARGE CONTACT CENTRE OF THE YEAR

Ikano Bank

Small CC

HIGHLY COMMENDED ACCOLADE

Equiniti

IHG

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