Award ceremony logo (Midlands)

The 2017 Midlands & Yorkshire  Contact Centre Awards (MYCCA 2017) recognises individual, team and company best practice amongst the two regions’ 2500+ contact centres – rewarding innovation, team-working, employee engagement, the delivery of superb Customer Experience and much, much more.

Our 19 Award categories for 2017 are:

Individual Categories

Agent of the Year
Team Leader of the Year
Manager of the Year
Head of Contact Centre / Director of the Year
Industry Newcomer of the Year
Support Person of the Year

Team Categories

Support Team of the Year
Complaints Management Team of the Year
Recruitment Team of the Year
Digital Customer Services Team of the Year
Social Customer Service Team of the Year

Company Categories

HomeAgent Operation of the Year
Best Customer Experience
Outsourcing Partnership of the Year
Best Use of Technology
Employee Engagement Strategy of the Year
Improvement Strategy of the Year
Public Sector Contact Centre of the Year
Small Contact Centre of the Year (Under 100 seats)
Large Contact Centre of the Year (Over 100 seats)

To enter the MYCCA 2017 is FREE for UKCCF members. Non-Members are charged £20 + VAT PER CATEGORY.

Nominations close on 20th October 2017.

Winners will be announced at a gala dinner date & venue TBC.

For further information about the Awards, or for details of sponsorship opportunities, please contact Chantelle Newton on T: +44 (0)7540 227 288 or E: