Award ceremony logo (London & SE)

2017 WINNERS

LSECC.11

THH_5912


Agent of the Year
(Private Sector)
Elliott James
Ventrica
Highly Commended:
Adam Calcutt, moo.com

THH_5915


Agent of the Year
(Public Sector)
Janet Rawnsley
Basildon Council
HIGHLY COMMENDED:
LEE BARTON, NETWORK HOMES

THH_5918


Team Leader of the Year
(Private Sector)
Megan Andrews
Neopost
Highly Commended:
Annelisa Brown, moo.com
Ben Street, UK Mail

THH_5924


Team Leader of the Year
(Public Sector)
Keeley Hoadley
Centra
Highly Commended:
Emma Boyd, Centra
Natalie Rose, Elevate East London

300 x200


Manager of the Year
Laura Nicholson
L&Q
Highly Commended:
Andrea Shotter, Frontline Communication Group

THH_5932


Director/Head of
Contact Centre
Sarah Williams
Network Homes
Highly Commended:
Stephen Agnew, The Peoples Pension

THH_5935


Industry Newcomer
of the Year
Eloise Porter
L&Q
Highly Commended:
Luke Munro, Neopost
Visvanath Dayanandane, Choice Hotels

THH_5939


Support Person of the Year
Pamela Saunders
Thomas Sanderson
Highly Commended:
Rachel Taylor, Network Homes
Kim Baker, L&Q

Support Team 300x200


Support Team of the Year
Quality Analyst Team
UK Power Network
Highly Commended:
Thomas Sanderson

THH_5947


Complaints Management Team of the Year
Complaints & Feedback
Horsham District Council

5966


Recruitment Team of the Year
Recruitment Team
RSA Group

5952


Digital Customer Service Team of the Year
The Chat Shop
Highly Commended:
Arvato

THH_5957


HomeAgent Operation
of the Year
The Chat Shop
Highly Commended:
L&Q

5961


Best Customer Experience
Celebrity Cruises
Highly Commended:
True Telecom
Legal & General

THH_5974


Outsourcing Partnership
of the Year
Ventrica/McCarthy & Stone
Highly Commended:
Expolink | The Entertainer
Arvato | Renault

THH_5978


Employee Engagement Strategy of the Year
Network Homes
Highly Commended:
Neopost

THH_5980


Improvement Strategy of the Year
Telegraph Media Group

THH_5985


Public Sector Contact Centre of the Year
Basildon Borough Council
Highly Commended:
Network Homes

THH_5987


Small Contact Centre of the Year
Nominet
Highly Commended:
SmartDebit

THH_5996


Large Contact Centre of the Year
RSA Group
Highly Commended:
Caravan & Motorhome Club

THH_6000


Special Judges Award:
Individual Performance
Darren Hockley
dotmailer

THH_6005


Special Judges Award:
Best Presentation
Adeel Rahman
MVF Global