London and South East Contact Centre Conference 2018 Partners
Gold Conference Sponsors
Arise is a pioneer of on-demand business process outsourcing. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Built to scale, Arise provides a superior solution for innovative enterprises from startups to Fortune 500 companies.
Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.
As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.
For more information, go to www.plantronics.com
Since 2006, Ciptex has helped contact centres access the best digital communications technology to help their businesses grow. We do this by creating and aggregating cloud applications to provide secure, resilient and innovative service, in the UK and globally.
Our customer proposition combines best of breed solutions to deliver omni-channel routing and reporting for both agent and automated contact. Workforce management, analytics, quality monitoring and compliance are available either to complement existing services or as a turn key solution.
Our DevOps team provides the integration expertise to link components and client systems to improve service delivery, customer experience, reduce costs and deliver real business benefits.
For more information, please go to www.ciptex.com
Headquartered in Belmont, California, RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, conferencing, online meetings, contact centre, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customise their own workflows.
Over 350,000 organisations worldwide rely on RingCentral’s innovative and secure services to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.
For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.
Jabra Contact Centre Value Proposition
Unlock the Power of Conversation with Jabra.
Conversation is powerful. It can change a business, increase profits and create advocates for your brand.
Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.
When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.
Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.