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5 reasons why you need to offer webchat (and 7 ways to make sure it works)

5 reasons why you need to offer webchat (and 7 ways to make sure it works)

There are numerous statistics that reinforce the value of smooth online interactions with customers, but perhaps the most alarming is the claim from analyst firm Forrester that 45% will abandon an online purchase if they can’t quickly find...
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    Recent Posts
    • The 2017 UKCCF Proactive Customer Service Survey
    • Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced
    • 65 per cent of contact centre employees who homework have a better work-life-balance says new survey
    • DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH
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