The 2018 UKCCF Data Security and Compliance Survey

The 2018 UKCCF Data Security and Compliance Survey

New survey reveals increased pressure on customer contact centres to meet data security and compliance requirements Wokingham, UK, 4th June 2018. The pressure on UK contact centres to be secure and compliant has never been greater, and the latest...
The 2017 UKCCF Proactive Customer Service Survey

The 2017 UKCCF Proactive Customer Service Survey

Research Shows Personalised, Proactive Service Becoming the Standard for Modern Customer Outreach Major new market research shows how brands are getting a lot more personal and proactive when it comes to connecting to customers Dublin, Ireland...
The UKCCF 2016 HomeAgent Survey

The UKCCF 2016 HomeAgent Survey

Wokingham, UK, 11th July 2016. More and more UK contact centres are turning to homeworking as they discover the huge financial and productivity benefits it can deliver according to a new survey from the UK Contact Centre Forum. 58 per cent of...