The UKCCF 2016 HomeAgent Survey

The UKCCF 2016 HomeAgent Survey

Wokingham, UK, 11th July 2016. More and more UK contact centres are turning to homeworking as they discover the huge financial and productivity benefits it can deliver according to a new survey from the UK Contact Centre Forum. 58 per cent of...
10 STEPS TO COMPLIANCE IN CONTACT CENTRE HOMEWORKING OPERATIONS

10 STEPS TO COMPLIANCE IN CONTACT CENTRE HOMEWORKING OPERATIONS

Can contact centre homeworking operations be compliant with FCA, PCI DSS, Ofcom and other industry regulations?  Of course they can.  Here are ten things your contact centre operation should consider when creating an information security policy...
10 Myths about Contact Centre Homeworking

10 Myths about Contact Centre Homeworking

Heard about the benefits of contact centre homeworking but worried that it’s not going to work for your business?  Here are 10 commonly-held facts about home agent working that are actually nothing more than myths:   “Contact centre homeworking...