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Home / Customer Service

Customer Service

The 2017 UKCCF Proactive Customer Service Survey

The 2017 UKCCF Proactive Customer Service Survey

Research Shows Personalised, Proactive Service Becoming the Standard for Modern Customer Outreach Major new market research shows how brands are...
CUSTOMER SERVICE DELIVERED RIGHT TO YOUR FRONT DOOR

CUSTOMER SERVICE DELIVERED RIGHT TO YOUR FRONT DOOR

At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas...
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  • The 2017 UKCCF Proactive Customer Service Survey
  • Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced
  • 65 per cent of contact centre employees who homework have a better work-life-balance says new survey
  • DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH
  • Is Your Budget Full of Cuts or Investments?
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    Recent Posts
    • The 2017 UKCCF Proactive Customer Service Survey
    • Winners of the Midlands and Yorkshire Contact Centre Awards 2016 Announced
    • 65 per cent of contact centre employees who homework have a better work-life-balance says new survey
    • DIGITAL CUSTOMER EXPERIENCE MISSES THE HUMAN TOUCH
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