10 Myths about Contact Centre Homeworking

10 Myths about Contact Centre Homeworking

Heard about the benefits of contact centre homeworking but worried that it’s not going to work for your business?  Here are 10 commonly-held facts about home agent working that are actually nothing more than myths:   “Contact centre homeworking...
Social Media Playbook

Social Media Playbook

It’s not news that contact centres need to integrate social media channels. But, many are struggling to understand how to do this to meet growing customer demand for an omni-channel experience, and remain competitive to keep the doors of their...

Test Post Three

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