2018 Conference Partners
Gold Conference Sponsors
Arise is a pioneer of on-demand business process outsourcing. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Built to scale, Arise provides a superior solution for innovative enterprises from startups to Fortune 500 companies.
About Business Systems (UK) Ltd (www.businesssystemsuk.co.uk)
Business Systems is the UK’s largest and most established independent provider of call recording and workforce optimisation solutions for the Contact Centre, Financial and Public Sector industries. Solutions range from basic call recording through to quality monitoring, speech analytics, robotic process automation and workforce management tools. Representing a number of leading manufacturers the company offers unbiased and best fit solutions on all technologies, all of which can be accompanied by project management, implementation, consultancy, training and maintenance services. Each implementation addresses each stage of the technology “life cycle” to ensure that customers enjoy high return on investment and low cost of ownership.
T. 0800 458 2988
Capgemini SE is a French multinational professional services and business consulting corporation headquartered in Paris, France. It provides IT services and is one of the world’s largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries, of whom nearly 100,000 are in India It was founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin has been chairman and CEO of the Capgemini group since his appointment in December 2001.
Capgemini’s regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services. The latter is delivered through Sogeti, a wholly owned subsidiary.
Content Guru is a cloud communications provider, based in Bracknell, UK.
It provides services in over 30 countries through the storm platform, both direct and with partners such as Vodafone and KPN, which signed a five-year renewal in June 2017 to deliver storm services across the Benelux region. In April 2016, Content Guru received a Queen’s Award for Innovation for storm CONTACT, its multi-channel cloud contact centre solution. CONTACT is used by organisations across multiple sectors to connect customers to information on the devices they choose, with notable clients including the National Health Service, Serco, Sodexo and TravisPerkins.
In recognition for the solution it deployed for the National Health Service (NHS), Content Guru has won several awards, including Vertical Market Solution of the Year in the IT Europa Awards (2017), Best Use of Cloud Services in the UK IT Industry Awards (2015 & 2016), Best in Class – Digital Transformation in the UK Cloud Awards (2017) and Best Public Sector Digital Project in the Computing Technology Leaders Award (2017).
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering www.gensys.com/uk
iNet is a leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions in the UK. iNet provides integrated cloud-based multi-channel contact centre solutions across all channels and devices. Our unique end-to-end solution puts you in complete control whilst reducing costs, increasing customer satisfaction and improving business agility.
iNet Complete will enable you to start creating meaningful real-time connections across all digital channels; Voice, SMS, Email, Chat and Social Media, enabling you to deliver the best response times and the best customer experiences. Our approach and our ethos is to be flexible and to tailor solutions to suit our customers.
Puzzel is a multi-channel cloud contact centre solution provider with the flexibility and scalability to support smaller enterprises and global corporations. With over 20 years of pure cloud experience and more than 20,000 concurrent agents the Puzzel platform is a complete contact centre solution. Superior voice management is complemented by e-mail, SMS, web-chat and social media channels, all in a single, easy-to-use User Interface. Puzzel also offers Workforce Optimisation (WFM), Speech Analytics, Knowledgebase functionality, IVR payments plus exceptional statistics and MI reporting. An open API enables seamless integration to CRM, ERP and other business applications.
For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.
Headquartered in Belmont, California, RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, conferencing, online meetings, contact centre, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customise their own workflows.
Over 350,000 organisations worldwide rely on RingCentral’s innovative and secure services to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.
VoiceSage delivers proactive customer service solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers for its solutions include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.
Our customers rely on VoiceSage solutions to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes using SMS and Interactive Voice Messaging.
VoiceSage’s cloud-delivered messaging platform sends 2 million-plus interactions a day and is used by businesses that touch more than 75% of the UK population: over 44 million individual phones in the UK have received a VoiceSage communication.
Avizent is a specialist vendor for call centre automation powered by Artificial Intelligence (AI). Avizent will be showcasing SmartAction’s cloud-based platform that provides AI driven customer self-service with intelligent omnichannel virtual agents handling complex customer requests across voice, SMS text, chat, social media, and mobile. SmartAction intelligent virtual agents provide an effortless Customer Experience. Giving customers the self-service experience they expect with contextual, natural conversations that understand your customer’s intent is a key differentiator that will build your brand reputation. With intelligent virtual agents seamlessly handling complex customer requests across both voice and digital channels your call centre agents are left with time to focus on more meaningful, human-only conversations. Clients include: Legal & General, Royal Caribbean Cruises, American Automobile Club, Hyundai, Office Depot, Electrolux, Zales and Techstyle. SmartAction is a leading provider of AI-powered customer self-service solutions and was recognised by Deloitte as a ‘Tech Fast 500’ vendor in 2016 and 2017. Avizent is your Official SmartAction Partner.
EvaluAgent’s cloud-based Call Centre Quality Assurance Software empowers call centres to evaluate, coach and engage front-line agents. Trusted by thousands of Contact Centre professionals, EvaluAgent will help you: improve customer service and experience, ensure compliance, and increase sales!
Entertainment & drinks sponsor:
Jabra Contact Centre Value Proposition
Unlock the Power of Conversation with Jabra.
Conversation is powerful. It can change a business, increase profits and create advocates for your brand.
Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.
When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.
Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.
Platinum Event Sponsor