2018 Conference Partners
Gold Conference Sponsors
Arise is a pioneer of on-demand business process outsourcing. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Built to scale, Arise provides a superior solution for innovative enterprises from startups to Fortune 500 companies.
About Business Systems (UK) Ltd (www.businesssystemsuk.co.uk)
Business Systems is the UK’s largest and most established independent provider of call recording and workforce optimisation solutions for the Contact Centre, Financial and Public Sector industries. Solutions range from basic call recording through to quality monitoring, speech analytics, robotic process automation and workforce management tools. Representing a number of leading manufacturers the company offers unbiased and best fit solutions on all technologies, all of which can be accompanied by project management, implementation, consultancy, training and maintenance services. Each implementation addresses each stage of the technology “life cycle” to ensure that customers enjoy high return on investment and low cost of ownership.
T. 0800 458 2988
Capgemini SE is a French multinational professional services and business consulting corporation headquartered in Paris, France. It provides IT services and is one of the world’s largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries, of whom nearly 100,000 are in India It was founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin has been chairman and CEO of the Capgemini group since his appointment in December 2001.
Capgemini’s regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services. The latter is delivered through Sogeti, a wholly owned subsidiary.
Content Guru is a cloud communications provider, based in Bracknell, UK.
It provides services in over 30 countries through the storm platform, both direct and with partners such as Vodafone and KPN, which signed a five-year renewal in June 2017 to deliver storm services across the Benelux region. In April 2016, Content Guru received a Queen’s Award for Innovation for storm CONTACT, its multi-channel cloud contact centre solution. CONTACT is used by organisations across multiple sectors to connect customers to information on the devices they choose, with notable clients including the National Health Service, Serco, Sodexo and TravisPerkins.
In recognition for the solution it deployed for the National Health Service (NHS), Content Guru has won several awards, including Vertical Market Solution of the Year in the IT Europa Awards (2017), Best Use of Cloud Services in the UK IT Industry Awards (2015 & 2016), Best in Class – Digital Transformation in the UK Cloud Awards (2017) and Best Public Sector Digital Project in the Computing Technology Leaders Award (2017).
Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzle also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted to accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly.
Headquartered in Oslo, Norway, Puzzel is passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Puzzel is an enigma – it is a new and vibrant company with over 20 years’ heritage of delivering communication solutions that take customer interaction to another level.
Puzzel was created out of Intelecom Group to further focus on developing it’s contact centre and payment solutions where the company has taken a substantial position in the fast-growing market for cloud-based Customer Engagement Solutions. These solutions are used by a range of customers in different geographies, verticals and usage areas.
Puzzel’s focus is to develop and deliver inventive technology that is empowering our customers by being feature rich and easy to use, being able to adapt to any environment through strong integration capabilities, and always being dependable by offering consistently high levels of stability and security.
For over 20 years, we have put the customer at the centre of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customisation. Our award-winning omnichannel customer interaction platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.
Entertainment & drinks sponsor:
Jabra Contact Centre Value Proposition
Unlock the Power of Conversation with Jabra.
Conversation is powerful. It can change a business, increase profits and create advocates for your brand.
Comfortable and built to last, Jabra headsets feature superior noise-cancelling technology, increasing the number of calls handled, whilst improving customer communications, service and experience to consistently achieve KPI’s and employee health and safety legislation, regardless of working environment.
When you choose Jabra you’re backed by a world-leading audio devices company with over 150 years of experience in business communications.
Realise maximum value from your technology investment with Jabra and unlock the power of your conversations.
Platinum Event Sponsor