CUSTOMER SERVICE DELIVERED RIGHT TO YOUR FRONT DOOR

CUSTOMER SERVICE DELIVERED RIGHT TO YOUR FRONT DOOR

At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales.  As we head towards yet another...
10 STEPS TO COMPLIANCE IN CONTACT CENTRE HOMEWORKING OPERATIONS

10 STEPS TO COMPLIANCE IN CONTACT CENTRE HOMEWORKING OPERATIONS

Can contact centre homeworking operations be compliant with FCA, PCI DSS, Ofcom and other industry regulations?  Of course they can.  Here are ten things your contact centre operation should consider when creating an information security policy...
10 Myths about Contact Centre Homeworking

10 Myths about Contact Centre Homeworking

Heard about the benefits of contact centre homeworking but worried that it’s not going to work for your business?  Here are 10 commonly-held facts about home agent working that are actually nothing more than myths:   “Contact centre homeworking...
Social Media Playbook

Social Media Playbook

It’s not news that contact centres need to integrate social media channels. But, many are struggling to understand how to do this to meet growing customer demand for an omni-channel experience, and remain competitive to keep the doors of their...